Terms & Conditions
For SwimMastery’s Products, Services and Training Events
The Intent Of Our Terms & Conditions
It is our intention to function as a humane business. We are concerned with your well-being, the well-being of our coaches and staff, the managers and staff of the facilities that we are allied with, and of the people and places we are interconnected with to provide this service to you.
Our terms and decisions take into account the web of people and businesses that are affected by our activities and handling of personal information and finances.
We maintain an attitude of goodwill toward you and we ask that you offer goodwill to us, especially in the case of there being a problem or misunderstanding. We would like the first response to be an invitation to talk and reason through situations and possibly come to an amicable solution. We want to do business with kindness, in a manner that earns your trust, and we want to trust you to not take advantage of that kindness.
Services Rendered In Full
In private and group session, once the coach and student are present and the lesson begins we consider services ‘rendered in full’ for that session.
We have set aside the time, prepared and have started to provide a service of imparting information, encouragement and skillful guidance in the learning process. Once you are in attendance in a session with a coach we consider this as services rendered and your payment has been received in compensation for this. There are no refunds for a session once you have started to receive the the time and the attention of the coach.
Honoring The Copyright
Copyright 2020 to 2021 by SwimMastery, LLC. The SwimMastery website and the content of our online, text, media, social media and live training events contain the proprietary information of SwimMastery, LLC.
No part of the SwimMastery website, or the content of our online, text, media, social media and live training events may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, printing, recording, or by any information storage and retrieval system, without permission in writing from SwimMastery, LLC.
We would like you to enjoy our content and services and we would appreciate your help to promote it, if you like. If you have interest and some ideas for this, please let us know. You may contact the SwimMastery Office for more information.
Membership Subscription Terms
This applies to Affiliate, SwimMastery Coach, Swim School Instructor, Advanced Coach and Senior Coach membership subscriptions.
Subscription may be on a monthly, quarterly, or yearly basis.
Cancelling Your Subscription
You may cancel your subscription at any time. You may cancel your subscription in the My Account section of the website once you are logged in. You may request the cancellation of your account by email to the SwimMastery office and the office will typically respond and manually cancel the account within 5 business days and send a confirmation by email to you.
Pausing Your Subscription
You may pause your subscription for personal hardship reasons. You may request the pause on your subscription by sending an email to the SwimMastery office with an explanation of your circumstances. The SwimMastery office will typically responds within 5 business days.
Refund of Payment
Refunds on subscriptions are calculated in units of whole months. Refunds on partial months will not be given. Subscriptions paid quarterly will be divided into 3-month units, subscriptions paid yearly will be divided into 12-month units and refund will be issued for only those full months not transpired yet. The date of your first or most recent payment will determine the date of the monthly unit.
Training Event Transfer & Refund Policy
This applies to private and group sessions, in-person or online, in the form of individual sessions, series of sessions, clinics and workshops.
Transfer of Payment
If your request is received 8 days or more prior to the start of the training event, you may transfer the amount of your payment toward your registration for one of our training events within the next 12 months.
Refund of Payment
If your request is received 8 days or more prior to the training event, you may receive a refund of your payment minus the non-refundable deposit amount stated in the event price description.
Your deposit may be transferred to your registration for one of our training events in the next 12 months. We maintain the right to deny refund of your payment for cancellations LESS THAN 8 DAYS prior to the scheduled event. We may consider a partial refund under conditions of hardship.
Camp Transfer & Refund Policy
A $150 non-refundable deposit is required for each participating swimmer to reserve a spot in our swim camp events.
Generally, the final payment, the full balance for the camp, including training fee and lodging fee, is due 30 days before the start day of the camp.
If you need to withdraw from participation…
Transfer of Payment
If your request is received 30 days or more prior to the training event, you may transfer the amount of your payment toward your registration for one of our other swim camps within the next 12 months.
Refund of Payment
If your request is received 31 days or more prior to the training event, you may receive a refund of your payment minus the non-refundable deposit and any transaction fees. Your deposit may be transferred to your registration for one of our training events in the next 12 months.
No Refund
We maintain the right to deny refund of your payment for cancellations LESS THAN 30 DAYS prior to the start of the camp. We may consider a partial refund under conditions of personal hardship.
Please submit requests by email to the
SwimMastery Office.
