Privacy Policy

Privacy Policy

Effective Date: 1 January 2025

Last Updated:19 June 2025

1. Introduction

This Privacy Policy describes how SwimMastery International ("we," "us," or "our") collects, uses, and shares information about you when you visit or use our website www.swimmasteryinternational.com.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Information:Name, email address, username, and password when you create an account

Contact Information:Information you provide when contacting us, including your name, email, and message content

Profile Information:Any additional information you choose to add to your profile

Payment Information:Billing details and payment card information (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

Usage Data:Information about how you interact with our Service, including pages visited, time spent, and features used

Device Information:IP address, browser type, operating system, device identifiers, and mobile network information

Cookies and Tracking Technologies:We use cookies, web beacons, and similar technologies to collect information about your browsing activities

2.3 Information from Third Parties

Social Media:If you connect your account through social media platforms, we may receive information from those platforms

Analytics Providers:We may receive information from analytics services about your use of our Service

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service

Process transactions and send related information

Send you technical notices, updates, security alerts, and support messages

Respond to your comments, questions, and customer service requests

We will communicate with you about products, services, offers, and events. Monitor and analyse trends, usage, and activities in connection with our Service

Detect, investigate, and prevent fraudulent transactions and other illegal activities. Comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing

Data analysis

Email delivery

Hosting services

Customer service

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.5 Protection of Rights

We may disclose your information to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You may request access to your personal information and receive a copy in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions.

7.4 Restriction

You may request that we restrict the processing of your personal information.

7.5 Objection

You may object to our processing of your personal information for certain purposes.

7.6 Withdraw Consent

Where we process your information based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies: Required for the Service to function properly

Analytics Cookies: Help us understand how you use our Service

Advertising Cookies: Used to deliver relevant advertisements

8.2 Your Cookie Choices

Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]